At Copland Post, we are committed to providing top-notch services to our clients and ensuring their satisfaction. We understand that circumstances may arise where a refund is necessary. This refund policy applies to all our services, including graphic design, print, and leaflet distribution. Please carefully review the following guidelines regarding refunds:
Graphic Design Services:
Once the design process has commenced and the client has approved the initial concept or provided feedback, refunds for graphic design services are not applicable. We invest considerable time and effort in understanding your requirements and creating custom designs that meet your specifications.
If there are any concerns or issues with the design, we encourage clients to communicate with us promptly. We will work closely with you to address and resolve any design-related concerns to ensure your satisfaction.
Once the client has given their final approval for printing, refunds for print services are not applicable. At this stage, the project moves into production, and costs are incurred to fulfill the print order.
In the unlikely event that errors or defects occur in the printed material due to our production process, we take full responsibility and will rectify the issue. This may involve reprinting the affected materials or providing a suitable credit towards future print orders.
Leaflet Distribution Services:
Refunds for leaflet distribution services are available under certain circumstances, subject to the following conditions:
a. If the leaflets were not delivered to the agreed-upon distribution areas, we will promptly investigate and take appropriate action. This may include arranging for a re-delivery or issuing a refund for the undelivered portion.
b. In the event of a significant deviation from the agreed-upon distribution plan, we will conduct an in-depth investigation to determine the cause and extent of the deviation. If the deviation is confirmed, we will offer a suitable resolution, which may include a partial refund or complimentary distribution on a future campaign.
c. It is important to note that refunds will not be provided solely based on response rates or the effectiveness of the campaign, as these factors can be influenced by various external variables beyond our control.
General Refund Conditions:
To initiate a refund request, clients must contact our customer support team within 14 days of the service completion date.
Refunds are subject to a thorough evaluation of the specific circumstances and adherence to the terms outlined in this refund policy.
We aim to process refunds using the original payment method within a reasonable timeframe.
In the case of bundled services or packages, refunds will be calculated based on the individual service's refund policy within the package.
Our refund policy does not cover any third-party fees or expenses incurred during the service provision, such as stock imagery or external printing costs.
For cancellations made after the start of the project or service, any costs incurred up to that point will be deducted from the refund amount.
Please keep in mind that this refund policy is subject to change without prior notice. We encourage clients to review the most recent version of our refund policy on our website or contact our customer support team for any further clarification.
We want to assure you that our team is dedicated to providing exceptional services and addressing any concerns you may have promptly. We value your partnership and strive to ensure your complete satisfaction with our graphic design, print, and leaflet distribution services.
If you have any questions or require further information about our refund policy, please don't hesitate to reach out to our customer support team at [contact email/phone number]. Our team will be delighted to assist you.
Thank you for choosing Copland Post as your trusted partner for graphic design, print, and leaflet distribution services. We look forward to serving you and exceeding your expectations in all your marketing endeavors.